Post-Interaction Survey | Technical Service

Duration: 10 Questions (Approximately 3 minutes)

Considering your most recent interaction with the Phoenix Contact Technical Service Team, please indicate how strongly you agree or disagree with each of the following statements.

Descriptions
	Strongly Disagree 1	2	3	4	5	6	Strongly Agree 7	I Don't Know
1. The responses from the Phoenix Contact Service Team were prompt and timely.	1. The responses from the Phoenix Contact Service Team were prompt and timely., Strongly Disagree 1	1. The responses from the Phoenix Contact Service Team were prompt and timely., 2	1. The responses from the Phoenix Contact Service Team were prompt and timely., 3	1. The responses from the Phoenix Contact Service Team were prompt and timely., 4	1. The responses from the Phoenix Contact Service Team were prompt and timely., 5	1. The responses from the Phoenix Contact Service Team were prompt and timely., 6	1. The responses from the Phoenix Contact Service Team were prompt and timely., Strongly Agree 7	1. The responses from the Phoenix Contact Service Team were prompt and timely., I Don't Know
2. The responses from the Phoenix Contact Service Team were accurate and complete.	2. The responses from the Phoenix Contact Service Team were accurate and complete., Strongly Disagree 1	2. The responses from the Phoenix Contact Service Team were accurate and complete., 2	2. The responses from the Phoenix Contact Service Team were accurate and complete., 3	2. The responses from the Phoenix Contact Service Team were accurate and complete., 4	2. The responses from the Phoenix Contact Service Team were accurate and complete., 5	2. The responses from the Phoenix Contact Service Team were accurate and complete., 6	2. The responses from the Phoenix Contact Service Team were accurate and complete., Strongly Agree 7	2. The responses from the Phoenix Contact Service Team were accurate and complete., I Don't Know
3. The Phoenix Contact Service Team was knowledgeable and courteous.	3. The Phoenix Contact Service Team was knowledgeable and courteous., Strongly Disagree 1	3. The Phoenix Contact Service Team was knowledgeable and courteous., 2	3. The Phoenix Contact Service Team was knowledgeable and courteous., 3	3. The Phoenix Contact Service Team was knowledgeable and courteous., 4	3. The Phoenix Contact Service Team was knowledgeable and courteous., 5	3. The Phoenix Contact Service Team was knowledgeable and courteous., 6	3. The Phoenix Contact Service Team was knowledgeable and courteous., Strongly Agree 7	3. The Phoenix Contact Service Team was knowledgeable and courteous., I Don't Know
4. The Phoenix Contact Service Team understood my concerns and needs.	4. The Phoenix Contact Service Team understood my concerns and needs., Strongly Disagree 1	4. The Phoenix Contact Service Team understood my concerns and needs., 2	4. The Phoenix Contact Service Team understood my concerns and needs., 3	4. The Phoenix Contact Service Team understood my concerns and needs., 4	4. The Phoenix Contact Service Team understood my concerns and needs., 5	4. The Phoenix Contact Service Team understood my concerns and needs., 6	4. The Phoenix Contact Service Team understood my concerns and needs., Strongly Agree 7	4. The Phoenix Contact Service Team understood my concerns and needs., I Don't Know
5. The overall service provided by the Phoenix Contact Service Team met or exceeded my expectations.	5. The overall service provided by the Phoenix Contact Service Team met or exceeded my expectations., Strongly Disagree 1	5. The overall service provided by the Phoenix Contact Service Team met or exceeded my expectations., 2	5. The overall service provided by the Phoenix Contact Service Team met or exceeded my expectations., 3	5. The overall service provided by the Phoenix Contact Service Team met or exceeded my expectations., 4	5. The overall service provided by the Phoenix Contact Service Team met or exceeded my expectations., 5	5. The overall service provided by the Phoenix Contact Service Team met or exceeded my expectations., 6	5. The overall service provided by the Phoenix Contact Service Team met or exceeded my expectations., Strongly Agree 7	5. The overall service provided by the Phoenix Contact Service Team met or exceeded my expectations., I Don't Know
6. The “look and feel” of Phoenix Contact business systems was excellent (email, telephone, websites, etc.).	6. The “look and feel” of Phoenix Contact business systems was excellent (email, telephone, websites, etc.)., Strongly Disagree 1	6. The “look and feel” of Phoenix Contact business systems was excellent (email, telephone, websites, etc.)., 2	6. The “look and feel” of Phoenix Contact business systems was excellent (email, telephone, websites, etc.)., 3	6. The “look and feel” of Phoenix Contact business systems was excellent (email, telephone, websites, etc.)., 4	6. The “look and feel” of Phoenix Contact business systems was excellent (email, telephone, websites, etc.)., 5	6. The “look and feel” of Phoenix Contact business systems was excellent (email, telephone, websites, etc.)., 6	6. The “look and feel” of Phoenix Contact business systems was excellent (email, telephone, websites, etc.)., Strongly Agree 7	6. The “look and feel” of Phoenix Contact business systems was excellent (email, telephone, websites, etc.)., I Don't Know
7. The Phoenix Contact business systems allowed me to help myself (email, telephone, websites, etc.).	7. The Phoenix Contact business systems allowed me to help myself (email, telephone, websites, etc.)., Strongly Disagree 1	7. The Phoenix Contact business systems allowed me to help myself (email, telephone, websites, etc.)., 2	7. The Phoenix Contact business systems allowed me to help myself (email, telephone, websites, etc.)., 3	7. The Phoenix Contact business systems allowed me to help myself (email, telephone, websites, etc.)., 4	7. The Phoenix Contact business systems allowed me to help myself (email, telephone, websites, etc.)., 5	7. The Phoenix Contact business systems allowed me to help myself (email, telephone, websites, etc.)., 6	7. The Phoenix Contact business systems allowed me to help myself (email, telephone, websites, etc.)., Strongly Agree 7	7. The Phoenix Contact business systems allowed me to help myself (email, telephone, websites, etc.)., I Don't Know

8. How likely would you be to recommend Phoenix Contact to a friend or colleague?

Topics	Not at all likely 0	1	2	3	4	5	6	7	8	9	Extremely Likely 10	I Don’t Know
	, Not at all likely 0	, 1	, 2	, 3	, 4	, 5	, 6	, 7	, 8	, 9	, Extremely Likely 10	, I Don’t Know

9. How easy was it to get the help you needed from Phoenix Contact?

Topics	Extremely Difficult 0	1	2	3	4	5	6	7	8	9	Extremely Easy 10	I Don’t Know
	, Extremely Difficult 0	, 1	, 2	, 3	, 4	, 5	, 6	, 7	, 8	, 9	, Extremely Easy 10	, I Don’t Know

10. How did your experience with Phoenix Contact compare to similar companies within our industry?

Topics	Worst 0	1	2	3	4	5	6	7	8	9	Best 10	I Don't Know
	, Worst 0	, 1	, 2	, 3	, 4	, 5	, 6	, 7	, 8	, 9	, Best 10	, I Don't Know

Please share any additional feedback or comments about your experience with Phoenix Contact below. (Optional)

Would you like for us to follow up with you about your responses? (Optional)